Contact
The fastest way
contact@of27bioscience.com
We answer within 1 business day, usually sooner. Email gets a real human response, not a chatbot.
What to include
To get help faster, include:
Your order number (if it's about an order)
Whether you're a customer, journalist, scientist, retailer, or someone else
The shortest possible version of your question
What we get asked, by topic
| Topic | Who handles it | Typical reply time |
|---|---|---|
| Order status, shipping, returns | Customer care | Same business day |
| Subscription changes, cancellations | Customer care (or self-serve at /account) | Same business day |
| Ingredient or product safety questions | Customer care + science team | 1 business day |
| Press / media | Founder + comms | 1–2 business days |
| Research, formulation, B2B inquiries | Core Biogenesis team | 2–3 business days |
| Anything else | Routed to the right person | 1 business day |
Our office
OF·27 is operated by OF27 Bioscience LLC.
OF27 Bioscience LLC
8 The Green, STE R
Dover, DE 19901, USA
(Mail to this address is read once a week. Email is much faster.)
Customer account self-serve
The fastest path for most common requests doesn't require emailing us at all:
Track an order → /account/orders
Cancel or skip a subscription → /account/subscriptions
Update shipping address → /account/addresses
Update payment method → /account/payment
If you can't find what you need, email us.
A note on time zones
We're a small team. Customer care for US-shipped orders is staffed during US business hours. Outside those hours, emails are queued and replied to the next business day.
Press / media kit
Press inquiries: contact@of27bioscience.com — subject line: PRESS. We can provide brand guidelines, product photography, founder bios, and on-the-record interviews. We do not pay for coverage and prefer journalists to disclose product samples received.